BeastModeDevelopment - Refunds Policy
Refunds Policy
1. General Refunds Policy
If the work remains incomplete 7 working days after the quoted timeframe, a full refund will be offered. To qualify for this refund, the delay must be attributable to my efforts and not due to client-side delays, lack of communication, or additional changes to the project scope after the initial agreement.
2. Plugins Refunds Policy
Plugins receive a 7-day money-back guarantee if the plugin is unused. To be eligible for a refund, the plugin must not have been activated or used in any capacity. Refund requests must be submitted within 7 days of purchase, and proof of non-use may be required.
3. Service Level Agreement (SLA)
My Service Level Agreement (SLA) outlines my commitment to providing timely and effective services. In the event of any delays, I will communicate proactively and work towards resolving the issue promptly. My SLA includes:
- Response Time: I aim to respond to all queries within 24 hours.
- Resolution Time: Issues will be addressed based on their severity, with critical issues receiving immediate attention.
- Uptime Guarantee: I strive to maintain 99.9% uptime for all hosted services.
4. Scope of Work
My services are defined by the initial project scope agreed upon by both parties. Any changes or additions to the project scope may result in adjusted timelines and costs. I will provide a revised quote and timeframe for any additional work requested by the client.
5. Payment Terms
Payment terms are outlined in the project agreement. Failure to comply with the payment schedule may result in project delays or suspension of services. In the event of non-payment, I reserve the right to cease work until the outstanding balance is settled.
6. Confidentiality and Data Protection
I am committed to maintaining the confidentiality of my clients' data. All information shared with me during the course of the project will be treated as confidential and used solely for the purpose of delivering the agreed-upon services. I adhere to industry-standard data protection practices to ensure the security of your information.
7. Liability
My liability is limited to the amount paid by the client for the specific service in question. I am not liable for any indirect, incidental, or consequential damages arising from the use or inability to use my services. This limitation of liability applies to all aspects of my service delivery.
8. Guru Terms and Conditions
For projects managed through Guru, the terms and conditions outlined on Guru.com or on the respective project page apply. These terms include additional details on payment, dispute resolution, and project management.